Returns & Refund Policy

Last Updated: 01/06/2026

At SMART INTELLIGENCE TECHNOLOGIES, customer satisfaction is important to us. We strive to provide high-quality security products, technology solutions, and professional installation services. This Returns & Refund Policy outlines the conditions under which products may be returned and refunds issued.

1. Product Returns

Customers may request a return for eligible products within 3 days of receiving their order, subject to the conditions outlined below.

To qualify for a return, the product must:

  • Be unused and in its original condition.

  • Be returned in the original packaging.

  • Include all accessories, manuals, cables, and components.

  • Be accompanied by proof of purchase or invoice.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse, negligence, or improper installation.

  • Customized or special-order products.

  • Software licenses and digital products.

  • Clearance or discounted items marked as non-returnable.

  • Products with missing accessories or packaging.

  • Products showing signs of physical damage after delivery.

3. Defective or Damaged Products

If you receive a defective, faulty, or damaged product:

  1. Notify us within 24 hours of delivery.

  2. Provide photographs or videos showing the defect.

  3. Our technical team may inspect or test the product before approval.

If the fault is confirmed, we may:

  • Replace the product.

  • Repair the product.

  • Issue a refund where applicable.

4. Installation Services

Professional installation services are non-refundable once work has commenced or been completed.

However, if installation-related issues arise due to our workmanship, we will provide corrective support within the applicable service warranty period.

5. Order Cancellations

Orders may be canceled before dispatch.

If an order has already been processed or shipped, cancellation may not be possible and return procedures will apply instead.

Custom-made, configured, or special-order products cannot be canceled once procurement or preparation has begun.

6. Refund Eligibility

Refunds may be approved when:

  • A product is unavailable after payment.

  • A returned product passes inspection and meets return requirements.

  • A replacement product cannot be supplied.

  • An order is canceled before shipment.

SMART INTELLIGENCE TECHNOLOGIES reserves the right to reject refund requests that do not meet the conditions of this policy.

7. Refund Processing

Approved refunds will be processed through the original payment method whenever possible.

Refund processing times may vary depending on:

  • Payment provider processing times.

  • Banking procedures.

  • Payment platform requirements.

Typical processing times range between 5–14 business days after approval.

8. Exchange Policy

Customers may request product exchanges for:

  • Defective products.

  • Incorrect items supplied.

  • Products damaged during transit.

Exchanges are subject to stock availability.

9. Shipping Costs

  • Customers are responsible for return shipping costs unless the return results from our error or a confirmed product defect.

  • Original delivery charges are generally non-refundable.

  • Replacement shipping costs may be covered for approved warranty claims.

10. Warranty Claims

Many products sold by SMART INTELLIGENCE TECHNOLOGIES are covered by manufacturer warranties.

Warranty coverage does not include:

  • Physical damage.

  • Water damage.

  • Unauthorized modifications.

  • Incorrect installation by third parties.

  • Damage caused by power surges, accidents, or misuse.

Warranty terms vary by product and manufacturer.

11. Inspection & Approval

All returned products undergo inspection before:

  • Refund approval.

  • Replacement authorization.

  • Warranty processing.

We reserve the right to refuse returns that fail inspection requirements.

12. Contact Us

For returns, refunds, exchanges, or warranty support, please contact us:

SMART INTELLIGENCE TECHNOLOGIES

📞 Phone: +254717968668
📧 Email: smartintelligencetechnologies@gmail.com
📍 Address: Nairobi, Kenya

Our customer support team will assist you throughout the return and refund process.

Quick Summary

✓ Returns accepted within 3 days of delivery
✓ Defective products eligible for replacement or repair
✓ Installation services are non-refundable after completion
✓ Refunds processed within 5–14 business days after approval
✓ Warranty support available on eligible products
✓ Proof of purchase required for all return requests