Terms and Conditions

Last Updated: 01/06/2026

Welcome to SMART INTELLIGENCE TECHNOLOGIES. These Terms and Conditions govern your access to and use of our website, products, services, installations, and related offerings. By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions.

1. Definitions

Throughout these Terms and Conditions:

  • Company refers to SMART INTELLIGENCE TECHNOLOGIES.

  • Customer refers to any individual, business, organization, or entity purchasing products or services from the Company.

  • Products refers to equipment, devices, accessories, software, and other goods offered for sale.

  • Services refers to installation, maintenance, repairs, consultations, technical support, and related services.

  • Website refers to the Company’s online platform and digital services.

2. Acceptance of Terms

By accessing our website, purchasing products, requesting quotations, or engaging our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

If you do not agree with any part of these Terms, you should not use our website or services.

3. Products and Services

SMART INTELLIGENCE TECHNOLOGIES provides:

  • CCTV & Surveillance Systems

  • Access Control Systems

  • Alarm Systems

  • Electric Fence Solutions

  • Fire Detection Systems

  • Networking Solutions

  • Smart Home Automation

  • Intercom Systems

  • Gate Automation

  • Security Consulting

  • Technical Support Services

We reserve the right to modify, discontinue, or update products and services without prior notice.

4. Quotations and Pricing

  • All quotations are valid for the period specified in the quotation document.

  • Prices are subject to change without notice.

  • Errors in pricing, product descriptions, or specifications may be corrected at any time.

  • Additional costs may apply for special installations, custom configurations, transportation, or site-specific requirements.

5. Orders and Payments

Order Confirmation

Orders are only considered confirmed after payment verification and acceptance by the Company.

Payment Terms

Payment may be required:

  • In full before delivery.

  • Through agreed installment arrangements.

  • According to project milestones for larger installations.

Failure to Pay

The Company reserves the right to suspend services, delay deliveries, or cancel orders for overdue payments.

6. Product Availability

All products are subject to availability.

If a purchased product becomes unavailable:

  • A suitable alternative may be offered.

  • Delivery timelines may be adjusted.

  • A refund may be provided where appropriate.

7. Delivery and Installation

Delivery

Delivery timelines are estimates and may vary due to:

  • Product availability

  • Supplier delays

  • Logistics challenges

  • Weather conditions

  • Other circumstances beyond our control

Installation

Installation dates are scheduled based on project requirements and resource availability.

Customers must ensure:

  • Safe site access

  • Adequate power availability

  • Necessary approvals and permissions

  • Suitable installation conditions

8. Customer Responsibilities

Customers agree to:

  • Provide accurate information.

  • Ensure site readiness before installation.

  • Follow operating instructions.

  • Maintain equipment appropriately.

  • Protect login credentials and access information.

The Company shall not be responsible for issues arising from customer negligence or misuse.

9. Warranty

Products may be covered by manufacturer warranties where applicable.

Warranty coverage does not include:

  • Accidental damage

  • Misuse

  • Negligence

  • Unauthorized modifications

  • Improper installation by third parties

  • Power surges

  • Natural disasters

  • Water damage

Warranty periods vary depending on product type and manufacturer policies.

10. Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy.

Customers are encouraged to review that policy before making purchases.

11. Technical Support

We provide technical support for eligible products and services.

Support may include:

  • Troubleshooting

  • Remote assistance

  • Maintenance services

  • Software updates

  • System diagnostics

Support availability may vary depending on service agreements.

12. Service Limitations

The Company does not guarantee:

  • Continuous internet connectivity

  • Uninterrupted system operation

  • Prevention of all security incidents

  • Compatibility with all third-party devices

Security systems reduce risk but cannot guarantee complete protection against theft, vandalism, cyberattacks, or other incidents.

13. Intellectual Property

All content on our website including:

  • Text

  • Graphics

  • Logos

  • Images

  • Product descriptions

  • Website design

remains the property of SMART INTELLIGENCE TECHNOLOGIES or its licensors and may not be copied, reproduced, distributed, or used without written permission.

14. Website Usage

Users agree not to:

  • Attempt unauthorized access to systems.

  • Introduce malicious software.

  • Interfere with website operations.

  • Copy or misuse website content.

  • Engage in unlawful activities using the website.

Violations may result in restricted access and legal action where appropriate.

15. Limitation of Liability

To the fullest extent permitted by law, SMART INTELLIGENCE TECHNOLOGIES shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Loss of profits

  • Business interruption

  • Data loss

  • Security breaches caused by third parties

  • Delays beyond our reasonable control

The Company’s total liability shall not exceed the amount paid by the customer for the specific product or service giving rise to the claim.

16. Force Majeure

The Company shall not be liable for delays or failures resulting from events beyond its reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Pandemics

  • Government actions

  • Power outages

  • Labor disputes

  • Supplier disruptions

  • Internet outages

17. Privacy

Customer information is handled in accordance with our Privacy Policy.

By using our services, you consent to the collection and use of information as described in that policy.

18. Third-Party Products and Services

Some products or services may involve third-party manufacturers, software providers, or service partners.

SMART INTELLIGENCE TECHNOLOGIES is not responsible for:

  • Third-party warranty terms

  • Third-party software policies

  • External service interruptions

19. Termination

We reserve the right to suspend or terminate services if:

  • Terms are violated.

  • Fraudulent activity is detected.

  • Payments remain outstanding.

  • Security concerns arise.

Termination does not remove any outstanding financial obligations.

20. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where SMART INTELLIGENCE TECHNOLOGIES operates.

Any disputes shall first be addressed through good-faith negotiations before legal proceedings are pursued.

21. Amendments

SMART INTELLIGENCE TECHNOLOGIES reserves the right to modify these Terms and Conditions at any time.

Updated versions will be published on our website with the revised effective date.

Continued use of our services after updates constitutes acceptance of the revised Terms.

22. Contact Information

SMART INTELLIGENCE TECHNOLOGIES

📍 Address: Nairobi, Kenya.
📞 Phone: +254717968668
📧 Email: smartintelligencetechnologies@gmail.com
🌐 Website: smartinteltechnologies.co.ke

Agreement

By accessing our website, purchasing our products, or using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.